Terms & conditions

1. The shop

Estrellex sells stainless-steel fashion jewellery in India. Support: support@estrellex.com. Prices on the site are in INR. We store money in paise; what you see is rupees.

2. Cancellations and courier deduction (read this)

Courier charges belong to the carrier (our shipping partner), not to a “free cancel” button. Once a parcel has physically moved into the courier network, Estrellex still pays the courier even if you change your mind. That courier cost is passed to you as a deduction from a prepaid refund, as explained below.

2.1 Cancel before pickup — full refund

You get a full refund with no deduction if you cancel while we are still packing, the courier has not collected the parcel, and you email support@estrellex.com with your Order ID.

How to know if pickup has happened: not picked up if status is Pending, Confirmed / Preparing, or Ready for Delivery (packing). Picked up if status is Out for Delivery or Delivered. When in doubt, email us before refusing a delivery.

Full refund = product + any shipping you paid. No ₹70 cut. We process cancellation immediately; Razorpay reversal is usually immediate or 1–3 working days depending on your bank.

• Prepaid ₹250, still packing → refund ₹250.
• Prepaid ₹499 (free shipping), still packing → refund ₹499.
• Prepaid ₹600 + ₹70 shipping (₹670 paid), still packing → refund ₹670.

2.2 Cancel after pickup — prepaid (₹70 deduction)

Refund = amount you paid minus ₹70 if the courier has already picked up the parcel and you cancel, refuse delivery, or ask for a recall. ₹70 is the courier cost we incur for that delivery attempt — not a penalty. If you paid less than ₹70, we may retain the full amount; we will not ask you to pay extra to cancel a prepaid order.

We process the refund in 1–2 working days to your original Razorpay method. Banks usually take 5–7 working days after that.

• ₹250 prepaid after pickup → ₹180 refund.
• ₹300 prepaid after pickup → ₹230 refund.
• ₹499 prepaid (free shipping) after pickup → ₹429 refund.
• ₹600 prepaid after pickup → ₹530 refund.
• ₹50 prepaid after pickup → we may retain the full ₹50.

2.3 Cancel after pickup — cash on delivery (COD)

You had not paid Estrellex, so there is nothing to refund. We still pay the courier ₹70 for the failed attempt. We absorb that loss and may decline COD for that phone, email, or address on future orders (prepaid required instead).

2.4 Manufacturing defects — no deduction

Report within 7 days of delivery. Replaceable: missing stone or component; broken clasp, hook, or hinge; visible manufacturing flaw; discoloration from manufacturing (not tarnish from use). Not a defect: normal tarnish, wear from use, colour variation stated on the product, customer mishandling.

We ship a replacement free, or refund the full order price with no ₹70 cut. We arrange return shipping if the fault is ours. Example: ₹400 order, broken clasp within 7 days → ₹400 refund, ₹70 deduction ₹0.

2.5 Packing or dispatch error — no deduction

Wrong item, missing item, or our error before shipping: full refund of the order price, no ₹70 cut.

2.6 Out of stock after payment — no deduction

If we cannot fulfil after you paid, we cancel and refund in full including shipping. We notify you within 1–2 business days; refund to Razorpay in 2–3 business days; bank credit 5–7 working days.

2.7 Special cases

• Hygiene items (earrings, nose rings, and similar): change of mind is not returnable. Manufacturing defect within 7 days is replaceable only if never worn and in original sealed packaging.
• Refuse at the door: email us first with your Order ID. If we have not picked up yet, you may still get a full refund instead of the ₹70 cut.
• Multiple cancellation emails: the first valid request is processed; only one cancellation per order.
• Failed delivery from a bad address, unreachable phone, or refusal without a valid reason: you are responsible. If the parcel RTOs, the prepaid ₹70 deduction applies.
• Do not share payment links, ask us to mark an unpaid order as paid, or repeat a successful payment.

2.8 How to request a cancellation

1. Email support@estrellex.com with Order ID (EST-ORD-…), reason, and status if you know it.
2. We check whether pickup has happened and apply the rule above.
3. We confirm by email and send any prepaid refund via Razorpay.
4. UPI is often instant to 1 day; bank transfers 3–7 working days. We cannot control bank processing time.

2.9 Refund tracking

Check your bank or UPI app first. After 7 days, email support@estrellex.com with Order ID. If Razorpay has processed it and the bank has not credited, contact your bank. For a wrong amount, email Order ID, amount received, amount expected, and we will correct our error.

Checkout shipping is ₹70 under ₹499, free at ₹499 and above. The post-pickup deduction is a fixed ₹70 so you know the number before you pay.

3. Shipping you see at checkout

Customer shipping is ₹70 under ₹499, and free at ₹499 and above. The post-pickup deduction in section 2.2 is a fixed ₹70 so you know the number before you pay.

4. Orders, payment, invoices

Prepaid orders are confirmed after Razorpay verifies payment. COD orders are confirmed when placed, with payment due to the courier. Each order has an Estrellex Order ID (EST-ORD-…) and a separate invoice number (EST-INV-…). A courier tracking number is a third identifier once picked up. You agree not to share payment links, ask us to mark an unpaid order as paid, or repeat a payment that already succeeded.

5. Address and failed delivery

You are responsible for a complete, reachable address (house/building, street, PIN) and a working phone. If the courier cannot deliver because of a bad address, unreachable phone, or refusal, the shipment may RTO. Prepaid refunds then follow section 2.2. We are not liable for delay once the parcel is with the courier, except where the delay is our packing fault.

6. Products and hygiene

Pieces are fashion jewellery in 316L stainless steel. Colours may vary slightly from photos. Earrings and similar hygiene items are replaceable for defects only if unused and in original sealed packaging. See Returns.

7. How to cancel

Email support@estrellex.com with your Order ID. We check shipment status and apply section 2. Response is usually within 24 hours.

8. Other

Indian law applies. These terms sit with our Privacy, Shipping, and Returns pages. We may update this page; the date above is the current version for new orders.