FAQ

Estrellex · Last updated 22 August 2026

Is the steel water-safe?

Yes. 316L stainless is made for everyday wear, including showers and sweat. It is tarnish-resistant, not tarnish-proof; clean with mild soap if humidity dulls the shine.

Do you offer COD?

Yes. Cash on delivery is available on all orders across serviceable PINs. Pay when your parcel arrives.

If I cancel after the courier picks up, do I get a full refund?

Prepaid: no. We refund what you paid minus ₹70. Example: ₹600 paid → ₹530 back. Cancel while we are still packing (before pickup) for a full refund. Cancellation terms.

What about COD cancel?

If the parcel is already with the courier and you refuse or cancel, you have not paid us, so there is nothing to refund. We still pay the courier. Prepaid is better if you might change your mind.

How long does a refund take?

Usually 5–7 working days after we process it, back to your original Razorpay method. Banks may take a little longer to credit.

What if my jewellery arrives defective?

Email support@estrellex.com within 7 days of delivery with your Order ID and photos. We replace it or refund in full with no ₹70 courier cut when the fault is ours.

Are earrings returnable?

Earrings and similar hygiene items are not returnable for change of mind. Manufacturing defects are replaceable only if unused and in original sealed packaging.

How do I track?

Open Track order, enter your Order ID (from the confirmation email) and the email you used at checkout, then enter the verification code we send. You will see status, items, and address. There is no courier tracking number — delivery is arranged by Estrellex.

Do I need an account?

No. Checkout is guest-only. Keep your confirmation email and Order ID.