Returns & cancellations
Estrellex · Last updated 22 August 2026
Change of mind
- Before courier pickup: full refund of what you paid (product + shipping). No ₹70 deduction.
- After pickup (prepaid): refund = amount paid minus ₹70. Examples: ₹250 → ₹180; ₹499 → ₹429; ₹600 → ₹530.
- COD after pickup / doorstep refuse: you had not paid us, so there is no refund. We absorb ₹70 courier cost and may block COD next time. Prepaid is safer if you might change your mind.
Do not refuse a prepaid parcel at the door if you want a faster refund — email us first so we can confirm whether pickup has happened. Full wording: Terms — cancellations and courier deduction.
Manufacturing defects (7 days)
Write to support@estrellex.com within 7 days of delivery with Order ID, photos, and a short description. We review within 2 business days. You can choose a free replacement or a full refund with no ₹70 cut when the fault is ours. We arrange return shipping for our defects.
Replaceable: missing stone or component; broken clasp or hook; poor welding visible on arrival; manufacturing discoloration. Not replaceable: normal tarnish, colour variation stated on the product, wear from use.
Hygiene items (earrings, nose rings, and similar): change of mind is not returnable. Defects are replaceable only if never worn and in original sealed packaging.
Our packing error
Wrong item or missing item: full refund of the order price, no ₹70 cut.
Out of stock after payment
If we cancel because we cannot ship, you get a full refund including any shipping you paid.
Refund timing
Prepaid: usually 5–7 working days after we process the refund, back to your original Razorpay method. COD: nothing to refund.
How to request
Email support@estrellex.com with your EST-ORD-… number. We usually reply within 24 hours.